Privacy Policy

Effective Date: 24.06.2025
Last Updated: 24.06.2025

1. Introduction

TransLog Pol (“we,” “our,” or “us”) operates the website translogpol.com (the “Service”). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our freight transportation services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide to us through:

  • Contact forms on our website
  • Email communications
  • Phone calls and inquiries
  • Service requests and bookings
  • Account registration (if applicable)

This information may include:

  • Name and contact details (email address, phone number)
  • Company name and business information
  • Shipping addresses and delivery locations
  • Details about freight and transportation requirements
  • Any other information you choose to provide

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information through:

Website Analytics:

  • Google Analytics: We use Google Analytics to analyze website traffic, user behavior, and site performance
  • Yandex.Metrica: We use Yandex.Metrica for website analytics and user behavior tracking

Information collected may include:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website URLs
  • Device information (mobile, desktop, tablet)
  • Cookies and similar tracking technologies

2.3 Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality and user experience
  • Analyze website traffic and usage patterns
  • Remember your preferences and settings
  • Provide personalized content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

  • Processing and managing transportation requests
  • Communicating about our services
  • Providing customer support
  • Managing business relationships

3.2 Website Improvement

  • Analyzing website performance and user behavior
  • Improving website functionality and user experience
  • Developing new features and services

3.3 Marketing and Communications

  • Sending service updates and notifications
  • Providing information about our services
  • Marketing communications (with your consent where required)

3.4 Legal and Compliance

  • Complying with legal obligations
  • Protecting our rights and interests
  • Preventing fraud and ensuring security

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

  • Contract Performance: Processing necessary for the performance of transportation services
  • Legitimate Interests: For business operations, website analytics, and service improvement
  • Consent: For marketing communications and non-essential cookies
  • Legal Obligation: For compliance with applicable laws and regulations

5. Data Sharing and Disclosure

We may share your information with:

5.1 Service Providers

  • Third-party service providers who assist in our operations
  • Analytics providers (Google Analytics, Yandex.Metrica)
  • IT service providers and website hosting companies

5.2 Business Partners

  • Logistics partners and subcontractors involved in service delivery
  • Insurance providers (when necessary for transportation services)

5.3 Legal Requirements

  • When required by law or legal process
  • To protect our rights, property, or safety
  • In connection with business transfers or acquisitions

6. International Data Transfers

As we operate across Europe, your data may be transferred to and processed in different European Union countries. We ensure that all transfers comply with applicable data protection laws and implement appropriate safeguards.

For transfers outside the EU/EEA, we use:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions by the European Commission
  • Other appropriate safeguards as required by law

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and fulfill contractual obligations
  • Comply with legal requirements
  • Resolve disputes and enforce agreements

Specific retention periods:

  • Contact form data: 3 years from last contact
  • Analytics data: As per Google Analytics and Yandex.Metrica retention settings
  • Business correspondence: 7 years for tax and legal compliance
  • Website logs: 12 months

8. Your Rights

Under applicable data protection laws, you have the following rights:

8.1 Access and Portability

  • Right to access your personal data
  • Right to receive a copy of your data in a portable format

8.2 Correction and Deletion

  • Right to correct inaccurate personal data
  • Right to request deletion of your personal data

8.3 Processing Restrictions

  • Right to restrict processing of your personal data
  • Right to object to processing based on legitimate interests

8.4 Consent Withdrawal

  • Right to withdraw consent for marketing communications
  • Right to opt-out of non-essential cookies

To exercise these rights, please contact us using the information provided in Section 11.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against:

  • Unauthorized access, alteration, disclosure, or destruction
  • Accidental loss or damage
  • Unlawful processing

Security measures include:

  • SSL encryption for data transmission
  • Secure server infrastructure
  • Access controls and authentication
  • Regular security assessments and updates

10. Third-Party Services

Our website uses the following third-party services:

10.1 Google Analytics

10.2 Yandex.Metrica

11. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

TransLog Pol Sp. Z.O.O
Website: translogpol.com
Email: biuro@translogpol.pl
Phone: +48 57 442 76 11
Address: Generala Kazimierza Pulaskiego 60, Katowice 40-289, Poland

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications (for significant changes)
  • Updating the “Last Updated” date at the top of this policy

13. Governing Law

This Privacy Policy is governed by the laws of Poland and the European Union, including the General Data Protection Regulation (GDPR).